Return and Refund

At Cracking Collectables, customer satisfaction is our priority. If you are not fully happy with your purchase, we are here to help with returns and refunds.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Certain products (e.g., sale items, gift cards, or limited edition collectables) may not be eligible for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the refund approval.

  • If approved, a refund will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable (unless the product is faulty or damaged).

3. Exchanges

  • We currently do not offer direct exchanges. If you would like another item, please return your original purchase and place a new order.

4. Damaged or Faulty Items

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.

  • We will arrange a replacement or a full refund at no additional cost.

5. Return Shipping

  • Customers are responsible for return shipping costs, except in cases of damaged or faulty products.

  • We recommend using a trackable shipping service to ensure your return reaches us.

6. Contact Us

For return or refund requests, please reach out to us:

📍 Cracking Collectables